Here are a few activities that can help you get started: 1. 2. Ice Breaker A training facilitator can engage customer service trainees with an ice breaker exercise that builds effective communication skills. Used wisely and not routinely, they can bring real focus and energy to the start of a training course Short, sharp and fun, they are a way of helping participants relax and tune into the training session ahead.. These are also Business Training Works in a leading onsite soft-skill training provider. The service rep gets an exercise in conflict resolution, while the ‘customers’ get a lesson in empathy. Print our five free customers service training games, and add a little fun with meaning to your next training sessions. The following customer service training activities offer hands-on and engaging learning opportunities for customer service teams. Making fun games people love to play . A record that speaks for itself. Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. 3. Our customer service course activities are unique and easily adapted to a range of workshop environments. The Customer is Always… The word “no” is a trigger word that is known to evoke negative emotions in customers. Ice breaker games are a great way to start your customer service training sessions. Mon - Fri 9.00 - 17.00 +44 (0) 1635 890450 It’s also fun for the group to recognize typical arguments and dilemmas they encounter in everyday life. Use any of the below customer service training activities in this page and incorporate them any customer service training initiative, they can help you highlight some key customer service concepts that can also be modified further or debriefed differently to serve specific learning points. A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle-of-the- PeopleFun is one of the world’s top developers of casual mobile games, with titles including Wordscapes, Wordstacks, Word Chums and Wordscapes in Bloom – being played by an airline passenger near you! 13 of the best customer service training ideas, exercises and activities for customer service training, to improve service in any company or organisation. Around this time of the year, customer service managers and business owners are on the hunt for fun and cost-effective ideas they can use to make the customer service week memorable. Every day we strive to provide an exceptional service experience for our customers. The “No” Word. 50 Customer Service Training Activities for Live Chat and Telephone Teams ... Additionally, some activities are especially short and fun so are ideal for running as energizers, to raise energy levels during the course of a day or when a team has returned from a break. Motivating your team to provide excellent customer service can be free, entertaining and educational when you utilize some activities. 1. However, next week, the first week of October is recognized as, “Customer Service Week,” a time where we celebrate customers, and those who make the customer experience amazing. Identification and creation of memorable experiences for your customer service representatives and their customers. 4. Customer Service Week Themes, Games, Gifts & Activities. Some organizations celebrate the week in a big way, others make do with one or two days worth of events, or one special dinner special to end the week. Can be free, entertaining and educational when you utilize some activities five free service. 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